Why is the Hummingbird your logo?
STRENGTH They are the smallest migrating bird.
INDIVIDUALITY They don’t migrate in flocks like other species, they typically travel alone for up to 500 miles at a time.
UNIQUENESS Hummingbirds are the only birds that can fly backwards.
LIGHTNESS The average weight of a hummingbird is less than a nickel.
What packaging do you use?
Your order will be placed in our signature brown recycled cardboard box. All our signature boxes are made from recycled paper and are fully recyclable.
When placing gift orders, send us an email or a note so we can include an optional gift message. Your gift purchase will arrive in a signature recycled brown box, tied with a Loungers ribbon, and will include a gift card with your message.
Do you offer price reduction or sales?
At Loungers we do not practice markdowns as we believe in the value of the work of our craftsman. The majority of the brands prefer to start with a price and reduce end of season, we believe that what we do today determines how our product will be valued tomorrow, that for we apply a fair price for the quality of the materials and the craftsmanship.
Can I amend or cancel an item from my order?
Depending on the status of your order if shipped or in progress, it may be possible to cancel an item or change it to a different size. If you need to make any amendments to your purchase, please email our Customer Care team as soon as possible and we’ll do our best to take care immediately of your preferences.
What do I do if I think an item that I purchased from your site is faulty?
Simply email email@example.com and we will investigate this immediately. When you get in touch with us, please provide your order number and photographs of your item. Please be aware that items which have been damaged because of normal wear and tear, by accident, or your own misuse, cannot be considered faulty.
How do I contact your marketing or wholesale team?
You can send an email to the following address: firstname.lastname@example.org
Why is the price of your velvet slipper so high?
the shoe that you see on our website has by any standard one of the most high-quality soft calf leathers on the inside, but the outside is covered in Italian high-quality velvet. The special construction called sacchetto keeps the shoe seamless, it is handmade in Italy in our manufacturing facility by third-generation Italian artisans. If you are looking to compare you would have to compare with brands such as Gucci, Prada, Chanel, Bottega Veneta, Hermes, and so on. However, there are many brands that produce in China or India with lower quality materials and lower manufacturing processes, the difference is in the aging of the product, one looks better with time the other looks old after wearing it a couple of times, one keeps their value, the other loose value after wearing them ones. It just a matter of choice, just like the selection of a car BMW or Dacia high-quality German-made car or lower price car.